To minimise any disruption, we recommend waiting to schedule tradespeople—such as roofers or carpenters—until you have received and thoroughly inspected our products for any defects.
1. Eligibility for Returns
- Items must be returned within 15 days of purchase.
- Products must be **unused, in original packaging, and with all tags attached**.
- Certain items (e.g., perishable goods, custom-made products) may not be eligible for return.
2. Process for Returns
- Customers must request a return via email before sending items back.
- Returns should include proof of purchase (e.g., receipt or order confirmation).
- Customers are responsible for return shipping costs unless the item is **faulty or incorrectly delivered**.
3. Refunds & Exchanges
- Refunds will be processed within 10 working days after receiving the returned item.
- Refunds will be issued to the original payment method.
- Exchanges are not available
4. Faulty or Incorrect Items
- If an item arrives damaged or is incorrect, customers should report it within 24 hours.
- We will provide a replacement or full refund if it is found the product is faulty or incorrect.
5. Exceptions & Special Cases
- Gift returns will be refunded as store credit unless otherwise requested.
- Discounted or final sale items may not be eligible for return.